Claims Representatives work in an office environment at an insurance company. They frequently communicate with stakeholders to resolve insurance claims. They work at a fast-pace to handle a high volume of claims while empathetically working with involved parties. Claims Representatives learn key skills that can translate to any job: how to efficiently solve complex problems and how to demonstrate caring customer service.
Interact with customers in a professional and courteous manner both verbally and in writing.
Answer customer questions and resolve problems.
Be part of a team and collaborate with others.
Use computer skills in software systems, word processing, and data entry.